Job Description

• Check customer's statement, call overdue customers, inform amount past due, record information, and support customer for next process.
• Set up professional call collection, negotiate and give advice in collection of complicated consumer credits.
• Developing the method for collection, improve process within scope of responsibility to meet customer needs.
• Meet with customers in both their residences and their offices.
• Supervise operation and give advice to temporary staff on collection/recovery of consumer credits.
• Prepare reports related to collection of consumer credits.
• Coordinate with supervisor in setting individual performance measures to be aligned with the Department goals.
• Perform other tasks assigned by the supervisor.

Qualification

• Bachelor's degree in Finance and banking, or related field.
• At least 3 years of experiences in collection (caller, and field collector) for financial industry.
• Effective communication both verbal and written skills​.
• Communication level in English.
• Strong problem solving and conflict resolution skills.
• Ability to manage multiple tasks​.

Working Location

HCMC Branch