Mobile Banking

If you have trouble with face recognition, please try these tips:

Good Lighting: Make sure you are in a well-lit area. Avoid places that are too dark or too bright.
Face Position: Keep your face centered in the frame. Remove any masks or glasses, and make sure no one else is in the picture.
Clean Background: Choose a clean, uncluttered background for the best results.
Device Tips: For some phones like Samsung A10, A13, and the Samsung J series, it’s best to close other apps before using face recognition. Stay still, ensure good lighting, and follow the on-screen instructions carefully.

If you still need help, our 24/7 Contact Center is here for you.

Yes,if the transferer’s mobile banking app has the VietQR logo on the QR transfer/payment menu.

If you have switched to a new device, you can download and reinstall the K PLUS Vietnam app on your new device. When you open the app, enter the same phone number you used to register.

For your security, you’ll need to verify your identity using a face scan and confirm your phone number with an SMS OTP (One-Time Password).

1. Ensure your device supports NFC.
2. Check that NFC is enabled on your phone. Go to your phone’s settings and make sure NFC is turned on.
3. Place the ID card on the back of your phone, where the NFC sensor is located. This sensor is usually near the center of the phone, but its location can be varied by different phone model. In some device, it will show NFC instruction in NFC setting.
4. Hold the card steady against the phone for 3 to 10 seconds. If your phone has a case, consider removing it to improve the connection.

If your phone does not support NFC, please visit our branch to complete the account opening process.

From July 1, 2024, according to Decision 2345/QD-NHNN of the State Bank, transactions exceeding the limit must be authenticated biometrically using facial recognition when performing transactions on K PLUS Vietnam which below amount:

1) Transfers over 10 million VND per transaction or cumulatively over 20 million VND per day.
2) Payments over 100 million VND per transaction or cumulatively over 100 million VND per day.

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