Mobile Banking

If you have trouble taking photo of your ID, please try these tips:

1. Place ID Card within the white dotted area.
2. Remove ID Card's plastic cover (if any)
3. Keep phone camera to be clear for ensuring ID card photo not be blur (clean the lens, if any).
4. Good Lighting: Make sure to take photo of ID card in a well-lit area. Avoid places that are too dark or too bright.
5. Avoid light glare or reflection on the ID card.
6. Ensure no part of ID card is obstructed by fingers.
7. Keep the ID card straight and avoid tilting it.

1. Ensure your device supports NFC.
2. Check that NFC is enabled on your phone. Go to your phone’s settings and make sure the NFC function is turned on.
3. Place the ID card on the back of your phone, where the NFC sensor is located. This sensor is usually near the center of the phone, but the location can vary by different phone model. In some device, NFC instructions will be shown in NFC settings.
4. Hold the card steady against the phone for 3 to 10 seconds. If your phone has a case, consider removing it to improve the connection.

If your phone does not support NFC, please visit our branch to complete the account opening process.

If you have trouble with face recognition, please try these tips:

Good Lighting: Make sure you are in a well-lit area. Avoid places that are too dark or too bright.
Face Position: Keep your face centered in the frame. Remove any masks or glasses, and make sure no one else is in the picture.
Clean Background: Choose a clean, uncluttered background for the best results.
Device Tips: For some phones like Samsung A10, A13, and the Samsung J series, it’s best to close other apps before using face recognition. Stay still, ensure good lighting, and follow the on-screen instructions carefully.
If you still need help, our 24/7 Contact Center is here for you.

From July 1, 2024 State Bank of Vietnam has regulated that all transactions with the amount exceeding the below limit must be authenticated
biometrically using facial recognition when performing transactions on K PLUS Vietnam:

1) Transfers over 10 million VND per transaction or cumulatively over 20 million VND per day.
2) Payments over 100 million VND per transaction or cumulatively over 100 million VND per day.

If you are using NFC phones, you can update Vietnamese chip based ID card via K PLUS Vietnam, including "Căn cước Công dân" and "Căn cước" which has newly issued since July 2024. As soon as completely updating ID Card, you can continue to use K PLUS application immediately (No need to wait for approval).

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