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Kasikorn Bank
  • KBank mayPOS


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​​​Highlighted Benefit​

 


All-in-one Payment Acceptance

Accept card and QR with Notification.
Apple Pay, Google Pay via NFC


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Stylish Device with Ease of Use

Lightweight, portable,
8-9 hours of usage per charge

 


E-receipt Support

Receipt issued to customer at their fingertip –
no need to refill paper

 


​Real-time Transaction Monitoring

Monitor transaction in real time
via web portal​​

 


No Hidd​​en Cost​

​Free installation and no monthly fee

 
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Product Details

Learn the Product Details of KBank mayPOS to Support Your Business Growth​

General Information

KBank mayPOS is a payment acce​ptance service via POS terminal that supports various payment method. The service can accept both credit and debit card (Visa, Mastercard, Napas, JCB, UnionPay) and QR payment acceptance which can receive mobile banking application and E-Wallet via VietQR NAPAS247

Eligibility

  • Individual aged 18 and older or juristic person registered in Vietnam
  • Opened current deposit account with KBank Vietnam
  • Individual who owns business must be Vietnamese, or foreigner with either a work permit or business registration license
  • Business registration license from a relevant state agency
  • Doing​​ business that do not violate the provisions of the state & law
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Supporting Documents

Individual with household business registration certificate​

  1. A copy (must be presented with original document) of the authorized person's citizen ID or passport 
  2. A copy (must be presented with original document) of the household business registration certificate
  3. A copy (must be presented with original document) of Special Business License or Certificate (required for some businesses such as schools, pharmacies, etc.)​ 

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Juristic person with enterprise registration certificate

  1. A copy (must be presented with original document) of the authorized person's citizen ID or passport 
  2. A copy (must be presented with original document) of enterprise registration certificate
  3. A copy (must be presented with original document) of Special Business License or Certificate 
  4. A certified true copy (must be presented with original document) of company charter
  5. A certified true copy (must be presented with original document) of power of attorney (if applicable)​



Download File

DocumentFileDownload
KBank mayPOS Application Form PDF 1286 KB
KBank mayPOS​ Brochure PDF 76588 KB
Suggestions, Conditions and Guidelines for Use of Services as a KBank mayPOS​ PDF 1084 KB
Fine / Fee Schedule for Repairing KBank mayPOS​ and Equipment PDF 270 KB

Frequently Asked Questions

What is KBank mayPOS?

KBank mayPOS is a payment acceptance service via POS terminal that supports various payment methods. The service can accept both credit and debit cards, including local cards and international cards, such as NAPAS, Visa, Mastercard, JCB and UnionPay. QR payment is also accepted by the service, which can receive mobile banking applications via VietQR Napas247.

Which applications can scan and complete QR from KBank mayPOS?

Mobile banking applications and other applications that support VietQR (Napas247).

What is KBank mayPOS’s MDR plan (Merchant Discount Rate) charged to a merchant?

KBank offers a competitive MDR rate; please contact 24/7 K-Contact Center Vietnam at (028)-3821 8888 / KBank ma​yPOS sales agent for further information.

How is the Merchant Discount Rate (MDR) fee calculated?

For full payment​
Product price: 1,000,000 VND​
MDR fee 3.00% = 30,000 VND​
VAT 10% of MDR fee = 3,000 VND​

Amount to be credited to the merchant’s account = Product price - (MDR + VAT)​
= 1,000,000 - (30,000 + 3,000)​
= 967,000 VND

When will the money be paid to my KBank account?

For card transactions, with the transaction amount of the day, KBank will transfer the money to the registered KBank payment account of the business on the next business day (T+1) with the transaction amount after MDR and VAT deduction. For QR transactions, the transaction amount after MDR and VAT deduction will be transferred (if any) to your KBank account immediately. 

Where can I get a tax invoice?

The invoice will be sent to merchants on a monthly basis via registered email.

How can merchants check the transactions?

For card transactions, all merchants can access the KBank mayPOS portal for real-time transaction inquiries and statistics. For QR transactions, all merchants can access the Mobile Banking application for real-time transactions.

Where can I return any type of card-accepting equipment?

Please contact 24/7 K-Contact Center Vietnam at (028)-3821 8888 to request service termination.

If the customer has swiped the card but then wants to cancel the transaction, can this be done immediately?

Cancellation of the transaction can be done immediately before the summary is created.

What should I do if I have a problem with the terminal?

Contact support teams via the phone number shown on the terminal sticker and/or user manual.

If the customer card's balance was deducted for the unsuccessful transaction, what should I do to release the holding fund for customer?

Please contact 24/7 K-Contact Center Vietnam at (028)-3821 8888 to request the release of funds for unsuccessful transactions.

What should I do if I want to process a refund for a customer (original transaction is successful)?

Please contact 24/7 K-Contact Center Vietnam at (028)-3821 8888 to request a refund for a customer (for card transactions only).​

Do I need to keep the receipts?

Yes; merchants must store receipts printed from the terminal along with purchase order. Other documentation is also required, such as: price, warranty certificate, evidence of the delivery. Please see T&C for further information.

When will I need to fulfill receipts to KBank? And what types of documentation? In what situtation do I need to provide receipts to KBank? And what types of documentation?

KBank will request that merchants provide transaction receipts and other documentation for the purpose of reviewing and resolving the cardholders' or bank account owners' disputes. Merchants must provide the transaction receipts, purchase orders and other documentation as requested by KBank.

If the customer has scanned QR and completed payment but then wants to cancel the transaction, what should I do?

QR transactions cannot be cancelled/refunded. Merchants must return the money as cash or via direct transfer to the customer.

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If the customer bank account's balance was deducted, but the money has not been sent to my bank account, what should I do?

Please contact 24/7 K-Contact Center Vietnam at (028)-3821 8888 to request an investigation.



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