​​​​​​​Corporate Internet Banking FAQs: Your Essential Guide

Customer Eligibilty:

• Individuals aged 18+ or legal representatives in Vietnam
• Business owners/legal reps must be Vietnamese or foreigners with a valid work permit or business license
• Must have a business registration license from a state agency
• Business must comply with Vietnamese laws
• Must own a smartphone and email address
  

Mobile Phones Requirement:

• Smartphone with minimum iOS15 or Android 9.0 operation system
• Must be able to connect to the internet (GPRS/EDGE/3G/4G/5G/Wi-Fi)

How to find your smartphone's operation system version:

• iPhone: Settings > General > About > iOS Version
• Android: Settings > About Phone

K PLUS BIZ Vietnam – A comprehensive mobile banking app for all businesses, from small shops to large enterprises.

Key Features:

• 24/7 fund transfers via NAPAS VietQR generation & scanning for payments
• Real-time account & loan activity tracking
• POS transaction viewing
• Customizable access for staff, managers & owners
  
• Auto-save e-Slips, saved lists, and statement requests
  

Please contact branch or 24/7 K-Contact Center Vietnam at (028)-38218888 to extend or reset temporary password if it has expired.
The new temporary password after reset will be valid for 7 days.

If you forgot your password, please contact 24/7 K-Contact Center Vietnam at (028)-38218888.

If you lost your mobile device:

(1) To continue using K PLUS BIZ Vietnam, download the app on your new device. You'll be guided through the activation process, and your old device will be automatically logged out.

(2) If you don't download the app immediately, contact a branch or 24/7 K-Contact Center Vietnam at (028)-38218888 to deactivate your account.

You can update your new mobile number by following these steps: Settings> Personal information> Mobile Phone Number.

Please contact our branch or 24/7 K-Contact Center Vietnam at (028)-38218888 to reopen your account.

Please contact branch or 24/7 K-Contact Center Vietnam at (028)-38218888 to request to deregister K PLUZ BIZ Vietnam account. However, you can still login to KBank Connect and perform transactions if your bank account is still open.

Please prepare the transaction evidence e.g. Fund transfer's e-Slip and contact branch or 24/7 K-Contact Center Vietnam at (028)-38218888.

Please click here to see the Fee Announcement for fund transfer.

​For transferring to other banks domestically through NAPAS, there is a limit of not exceeding 490M VND per transaction

For daily transaction limit (including within KBank and to other banks), this can be set differently based on customer request. Please contact branch or 24/7 K-Contact Center Vietnam at (028)-38218888 to change your transaction limit.

K PLUS BIZ Vietnam does not support international and bulk fund transfer at the moment. You can perform international and bulk transfer at branch or on KBank Connect.​

K PLUS BIZ Vietnam does not support top up and bill payment at the moment. You can perform top up and bill payment at branch or on K PLUS Vietnam application.​

Currently K PLUS BIZ Vietnam only supports current account in VND only. Therefore, if you would like to view other types of accounts; you can view it via KBank Connect​

The “Saved Lists” is a service for customers to be able to create and save frequently use transaction to offer more convenience in making transaction next time. You can create frequently use transaction as a saved list by the following steps:​

• Create saved list from “Fund Transfer” menu: Fund Transfer > Create Saved List
• Create saved list from eSlip: elSip > Save List​
• Create saved list from “History”: Fund Transfer > History > Save List​

You can request account statement on K PLUS BIZ Vietnam application from previous one year and up to 6 months at a time instantly via registered email.​

You can click ‘Forget PIN’ button at PIN input screen to reset and change your PIN. However, if you are logged out of the application and forget your PIN, you must contact branch or 24/7 K-Contact Center Vietnam at (028)-38218888 to set up a new PIN.

You can change your PIN on K PLUS BIZ Vietnam application by following these steps:
Select Settings> Security> Change PIN

You can manage your Personal Data Consent on K PLUS BIZ Vietnam application by following these steps:

Select Settings > Security > Personal Data Management.​

You can turn on/off selected or all types of notifications by following these steps:

Select Settings> Notifications

You can select ‘POS’ menu in home screen to view:

​1) Total today sales by merchant/store/payment types (e.g. card and QR payment)

2) Total sales and net settlement history (after MDR and VAT) from the past one year​

• For QR payment: Total net settlement (after MDR and VAT) of POS will be displayed in POS history and deposit into your account within today
• For Card payment: Total net settlement (after MDR and VAT) of POS will be calculated and displayed in POS history at 11:00 next day. Net settlement amount will be deposited into your account by 17:00 on next working day

Now, loan can only be applied via RM or KBank branch.

Now, KBank only provides terms loan and MCA.

• For automatically repayment, loan will be repayment automatically at the end of the due date/maturity date.
• In case customers need to repay loan before maturity date, customers can contact KBank branch to repay loan mannually.

To comply with SBV regulations, PIN is valid for only 1 year. If your PIN has expired, you will receive a "PIN expired" notification when you login. Please follow the steps to update your PIN.

To prevent your PIN from expiring, you can update it upon receiving a notification 15 days in advance.

You cannot reuse your old PIN, and we do not recommend it for security reasons. PIN.

To comply with regulation and strengthen transaction security and prevent financial fraud.

Biometric Authentication Requirements:

• Applicable for Household businesses and micro-enterprises.
• Biometric data must belong to the legal representative or authorized person and must be verified.

Specifically, transactions via the K PLUS BIZ Vietnam app must be authenticated using facial recognition in the following cases:

• First-time activation on the K PLUS BIZ Vietnam app;
• Change device/Login with another user;
• Transfers exceeding VND 10 million per transaction or VND 20 million per account per day

• Update your ID document with the latest validity (*);
• Contact our business team directly or visit a KBank branch in Ho Chi Minh City or the Representative Office in Hanoi;
• Our staff will collect a copy of the new document and perform biometric verification using KBank's specialized equipment (*) Note:
• (*) Note:
• Vietnamese Customers: ID Card/Citizen ID;
• Foreign Customers: Passport, Visa/Residence, Card/Proof of Visa Exemption

If you have trouble with face recognition, please try these tips:

• Good Lighting: Make sure you are in a well-lit area. Avoid places that are too dark or too bright.
• Face Position: Keep your face centered in the frame. Remove any masks or glasses, and make sure no one else is in the picture.
• Clean Background: Choose a clean, uncluttered background for the best results.
• Device Tips: For some phones like Samsung A10, A13, and the Samsung J series, it’s best to close other apps before using face recognition. Stay still, ensure good lighting, and follow the on-screen instructions carefully.
• Please contact the branch or the 24/7 K-Contact Center Vietnam at (028) 3821 8888 for further information.

Yes. K PLUS BIZ Vietnam support maker and approver function. After completing business account opening, the company can assign roles and set up authorization matrix when register for KBank Connect and K PLUS BIZ Vietnam application.

Username and password will be sent via email to all registered users of the company separately.

Maker can create normal transfer transactions (intrabank and interbank via NAPAS 247) on K PLUS BIZ Vietnam (QR transfer is not available for company with multi approver).

For other types of transactions e.g. CITAD, payroll, direct credit, international fund transfer and etc., maker must create on KBank Connect only and submit transaction for approval.

Approver can approve transactions created by maker from all channels (KBank Connect and K PLUS BIZ Vietnam) on K PLUS BIZ Vietnam application.