Online Banking Security and Confidentiality Best Practices

1. Keep Your Authentication Information Private: Never share your passwords, PINs, OTPs, or any other types of authentication forms. Avoid sharing devices or equipment storing such information and never write them down anywhere.
2. Create Strong Passwords and PINs: Use passwords that contain a mix of alphabets and numeric, including uppercase and lowercase letters, as well as special characters. Avoid using easily guessable information like your mobile phone number, birth date, identity document number, or account number. To keep your account secure, please remember to reset your PIN/password from time to time
3. Avoid Public and Unsecured Networks: Refrain from using public computers, devices, or unsecured Wi-Fi networks to access your online banking applications or conduct transactions.
4. Log Out After Each Session: Always log out from your accounts after use and never save your usernames and passwords on browsers.
5. Be Cautious with Links and Downloads: Avoid clicking on links or downloading programs from SMS, email, or suspicious websites. Only install KBank applications directly from trusted sources like the App Store, Google Play, or HUAWEI App Gallery with the developer’s name KASIKORNBANK PCL. Any applications using the KBank brand other than this developer's name are fake.
• KBank's only official website: www.kasikornbank.com.vn
• KBank's only official Facebook page: KBank Vietnam (with verified page)
6. Keep Your Software Updated: Always install the latest security patches for your operating systems and online banking application software. To prevent viruses and malicious software, install antivirus and anti-malware software on all your devices and keep them updated.
7. Avoid Jailbroken or Unlocked Devices: Never use jailbroken or unlocked mobile devices to download and access online banking application software or OTP generator software.
8. Install and Update Security Software: Install antivirus and malware protection software and keep them up to date to protect your devices from hacking and other fraudulent activities.
9. Report Unusual Activity Promptly: Notify the bank immediately if you detect unusual transactions, lose or damage your mobile banking phone, or encounter fraud or hacker attacks.
   By following these guidelines, you can help protect your personal information and enjoy a secure online banking experience. If you have any questions or need further assistance, please don't hesitate to contact our customer support team.
   For more information, please contact us at:
   • KBank Vietnam - Ho Chi Minh City Branch at Sunwah Tower, 115 Nguyen Hue, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
   • K-Contact Center Vietnam: (028) 3821 8888
   • Email: VN_KBank@kasikornbank.com
   Stay safe and secure with KBank Vietnam!