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Update & Verify your ID Card
for Mobile Banking and Card users with K PLUS


According to the State Bank of Vietnam’s regulations (Circular No. 17/2024/TT-NHNN and 18/2024/TT-NHNN), please ensure to update and verify your chip-based ID card to continue using K PLUS Mobile Banking Application, debit credit card services, and participating in any bank promotions (“Services”).


If your ID card expires before 1 January 2025, please update and verify your ID.


In addition, the bank has introduced a biometric authentication feature which will enhance and boost customer confidence when conducting transactions via our K PLUS Mobile Banking Application.


Action Required: Update & Verify BEFORE 20 December 2024, otherwise, you will be not able to use our Services.


Advantages of ID card Updated:
  • Enhance Security for your account
  • Unlock your transaction to join Our Year-end Lucky Draw Campaign! To be eligible for our Lucky Draw and receive a lucky draw code for every 100,000 VND of average monthly balance in your Current Account or Term Deposit Account, or for every 100,000 VND spent, including bill payments, mobile top-ups, and Debit card or Credit Card transaction.
 
 

Steps to Update & Verify ID Card on K PLUS Mobile Banking Application

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

* Update your ID card via K PLUS Mobile Banking Application, or visit our branch at Ho Chi Minh City branch or at Hanoi representative office for assistance.

For more supports and details, please contact us at:

  • KBank Vietnam branches: 1) Ho Chi Minh City Branch and 2) Hanoi Representative Office
  • Contact center : (028) 3821 8888