You can update your new identification card by sending email to VN_KBank@kasikornbank.com (Free of charge) as follow steps:
Step 1. Subject: Request to update new identification card
Step 2. Content:
Dear KBank,
My name (EN): ....
Mobile number: ....
Request Kbank update my ID number from: ...... to: .........
Step 3. Attached below files as jpg, png or pdf format:
- Front side and back side photo of new ID in email body
- Clear selfie photo
- And in case of changing your name/lastname, you also have to submit changed name/lastname document. (Appointment letter verified by SOCIALIST REPUBLIC OF VIETNAM).
The result will be notified on the next business day via in-app notification.
In case the request to update new ID card is not approved, you can reapply it. But please make sure to prepare the correct ID card, to take clear selfie photo and changed name document (Appointment letter verified by SOCIALIST REPUBLIC OF VIETNAM) (if any) for verification.